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Managed IT Services – Frequently Asked Questions

If you do not find the answer to your IT Services question below, please call our office at 727-230-0332 or email us with your question.  Thank you

Read more about MetroTech’s proactive approach to ransomware with our update on Petya strain of Ransomware.

So you try to log into the internet and the message “Can Not Connect” appears on the screen.  Don’t panic. Before you call our office, lets try to troubleshoot:

  1. Look to see if all routers or computer systems have any warning lights on.
  2. Restart your internet provider’s router.
  3. Restart your network router.
  4. Restart your computer
  5. After restarting your routers and computer system the “Can Not Connect” message still appears please call our office for advice.

 

The biggest difference between Managed Services and Standard IT services contract is Reactive vs Proactive. In Standard IT services contract, when your systems are down, you call and the IT person comes out and fixes it. That means your company is out of commission until the tech gets there, diagnoses the problem and fixes it. It also puts you in the precarious position of hoping your backup was successful, hoping that data hasn’t been corrupted by Viruses and Spyware and a litany of other “What If’s”. Another big issue is there really is no incentive to keep your systems running efficiently and securely. In a Standard IT service contract, the IT person only gets paid when your system goes down. In a Managed Services contract, the IT Partner is incentivized to keep your systems running because they get paid a flat rate. It actually costs them more money to send a tech out, so as opposed to a standard IT person, the Managed Services Partner will do proactive maintenance and monitoring so they can predict problems ahead of them affecting your business. Managed Services is usually on a per computer basis, however, MetroTech has a plan that covers your office needs.

The biggest benefit between Managed Services and Standard IT services contract is Reactive vs Proactive. In Standard IT services contract, when your systems are down, you call and the IT person comes out and fixes it. That means your company is out of commission until the tech gets there, diagnoses the problem and fixes it. It also puts you in the precarious position of hoping your backup was successful, hoping that data hasn’t been corrupted by Viruses and Spyware and a litany of other “What If’s”. Another big issue is there really is no incentive to keep your systems running efficiently and securely. In a Standard IT service contract, the IT person only gets paid when your system goes down. In a Managed Services contract, the IT Partner is incentivized to keep your systems running because they get paid a flat rate. It actually costs them more money to send a tech out, so as opposed to a standard IT person, the Managed Services Partner will do proactive maintenance and monitoring so they can predict problems ahead of them affecting your business. Managed Services is usually on a per computer basis, however, MetroTech has a plan that covers your office needs.

Signs you might NOT be a good candidate for Managed IT Services:

You are still using an Abbacus instead of a calculator (we can still help you, but you’ve got to recognize your problem and WANT to change).

You do not measure the performance of your business and its employees and don’t care how much money you are losing.

Your IT plan is to “keep the computers till the wheels fall off”, regardless of the risk of losing your mission critical information.

You enjoy work arounds for your work arounds, because you seek to make your life more difficult.

You don’t care how employees use business resources during work hours, regardless of the risk to you (lawsuits, viruses, downtime).

Your PC doubles as an ashtray (seen it and worse).

You’ve said “Well Jim’s son is pretty good with computers, he hopes to go into IT after High School, so I just call him” (Would you be ok using him to help you with dental issues if he hoped to do that after High School?)

If you relate to any of these statements, chances are you are a good candidate for Managed IT Services from MetroTech:

You just want the darn thing to work!

You didn’t go into your profession with the idea to become an IT guy later in your career.

You understand what it costs you company to NOT focus on your businesses priorities.

You’re sick and tired of dealing with Rude, Arrogant and know it all Techs.

You realize that it costs WAY more for your business to be down, than the cost of a few hours of tech support.

You’re done with finding, hiring and managing IT staff.

You realize that your business depends on IT technology and can’t be avoided (kinda like death and taxes).

You realize that Managed Service incentivizes your IT provider to fix issues right the first time, rather than profit off of band aid fixes.

You put up with your current IT support issues because your don’t want the trouble of changing to another support vendor.

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

With MetroTech, you’ll find a few things that make us different.

-No Hidden Fees. You won’t get blind sided half way into our contract with balloon payments, hidden fees and charges, etc.

-You will find our team easy to work with and our plans flexible.  As your business grows our plan can grow  with you, in the unfortunate event that your business shrinks, so can your plan.

-Our benefit far outweighs our cost.  We help keep your business running efficiently and smoothly, so that expensive downtime can be avoided as much as possible.

The biggest difference between Managed Services and Standard IT services contract is Reactive vs Proactive. In Standard IT services contract, when your systems are down, you call and the IT person comes out and fixes it. That means your company is out of commission until the tech gets there, diagnoses the problem and fixes it. It also puts you in the precarious position of hoping your backup was successful, hoping that data hasn’t been corrupted by Viruses and Spyware and a litany of other “What If’s”. Another big issue is there really is no incentive to keep your systems running efficiently and securely. In a Standard IT service contract, the IT person only gets paid when your system goes down. In a Managed Services contract, the IT Partner is incentivized to keep your systems running because they get paid a flat rate. It actually costs them more money to send a tech out, so as opposed to a standard IT person, the Managed Services Partner will do proactive maintenance and monitoring so they can predict problems ahead of them affecting your business. Managed Services is usually on a per computer basis, however, MetroTech has a plan that covers your office needs.

Managed IT Services is the outsourcing of day-to-day IT management and support responsibilities as a strategic method for improving your companies operating costs, while adding a proactive approach to keeping your business computer systems running safely, smoothly and securely.

In short, a Managed IT Sevices company takes responsibility for your IT services for a fixed fee.

To learn more about Managed IT Services