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Frequently Asked Questions – Computer Services

If you do not find your answer in our Frequently Asked Question section to your Computer Services question, please call our office at 727-230-0332 or email us with your question.  Thank you

Many corporations have encouraged a portion of their staff members to continue working remotely.  As everyone adjusts to the new norm, we need to not get lacked in our remote office workstation security protocol. Our steps may have increased with our new remote workstations but we still need to be aware and be diligent on protecting our corporate data.

We highly recommend that you do not open any emails that you do not recognized the senders or the email address. It is believed that ransomware is on the rise and recently responsible for hold a city’s computer system and data for ransom due to an unsuspecting employee opening an infected email.

Confirm that your system’s security program is working properly and included the necessary protected for any remote/telecommuting access point to your corporate system. You may have added a few remote offices since the initial setup, do they have the right business level equipment, firewalls in place and working properly.

We also encourage you to confirm that your backup system is completing systematic backups of your corporate data.  A copy of these backups should be sent to a remote data storage.  It may seem redundant but if your system is damaged then any local backup on your system will also be damaged.  Having a copy in another location might be the only way for you to retrieve your data. We also suggest that you randomly test your backed-up data files to make sure it was copied correctly.

If you have any questions or concerns about your corporate remote office workstation security please contact MetroTech to review.

Why is data backup important for your company? We work and live in area of the country that experiences a six month long hurricane season. Hopefully during this year’s hurricane season,  our city will be spared a direct hit of winds packing speeds in excess of seventy plus miles per hour.  Realistically we still have to contend with exceptionally violent summer storms packed with excessive deadly lighting strikes and winds dangerous enough to spur on tornadoes. These storms can cause structure, wind and/or water damage with little or no time to prepare or protect your property.

If you value the corporate data files on your computer or network servers then it is definitely worth protecting. You never know if your system is going to be damaged by equipment failure, man-made or natural disasters. Your type of industry can dictate the level of importance for your record keeping and the retention rate for your files. A crucial data backup of your valuable customer base is an important part of rebuilding after any type of disaster, sometimes the determining factor if you reopen or not.  In addition to natural disasters, your computer system could suffer a non-recoverable equipment failure or be attacked by malware, destined to destroy all your data files and potentially spread a virus through your corporate networked system.  The cost to try to recover or rebuild these files is enormously expensive, labor intensive and not always successful. Why incur this level of expense and suffer the frustration when this can be prevented?

Don’t get caught off guard.  Talk to one of our IT experts about your company’s existing data backup plan.  Compare what you are doing to what MetroTech’s Data Backup Program has to offer.    Enjoy the peace of mind in knowing whatever happens, your corporate data is secure.

Initially we recommend that you do an overall backup of each computer and/or server. We then have you switch to increment backups that include all the newest files, folders and program data your system has acquired since the last backup. Our system is designed for you to choose your comfort zone.  Would you feel better doing an increment backup every 15 minutes during the business day or just at the close of business?  The decision is yours, so choose your time frame and know you can always adjust your backup schedule depending on specific times of year when you might have a greater volume of work load.

At MetroTech we strongly recommend that you test your backups on a regular basis.  Our technician will show you how to download a file from your backup so you can compare it to its original version and make sure it is staying current with each increment backup.   We also suggest that you periodically look at your list of data files scheduled for backup to make sure your newest additions of files and folders are being included in your scheduled backup.

There is nothing worse then loosing all your important data when you could have backed it up. Contact MetroTech today to discuss the best backup plan for your business.  Take the step to preserve your precious corporate data.

MetroTech recommends when setting up any remote or telecommuting office to  first contact your current IT specialist.  If you do not have one, please contact the specialists at MetroTech for a no obligation analysis of your telecommuting project.  We feel it is very important to review the proposed setup, protocol and connections to determine if they are properly secured before allowing entrance to your  corporate network and servers. Our specialists with go over every precautionary step you and your employees need to take to continue protecting your corporation’s most valuable asset, your data.

We do recommend business grade office equipment. There are low cost solution to the consumer products that normally lack reliability and are not constructed to handle the increased work load. We find that security has largely been ignored in favor of ease of installation.  Example, a home office printer might automatically be set up to communicate with the manufacturer.  That connect is left open for years but we do not want that to be another point of entry into to your corporate  IT system.

We can not emphasize enough the need for Security, it is one of the most important area you need to considering when anticipating the addition of  remote or telecommuting offices. These recommendations and others have been included in our list of  10 Technology Suggestions for Home Office Telecommuting to start you thinking on how to approach this project. Please contact our specialists at 727-230-0332 to discuss further.

The minute you realize your computer system is a victim of a Ransomware attach we strongly recommend that you contact MetroTech.    Our technicians will evaluate the damage and make recommendation for your next step.  Ransomware is a malware attack on your system that will deny you access to your computer system and data by locking you out until payment is made.

For MetroTech customers,  we takes a proactive approach to ransomware and malware exposure by constantly monitoring Security Advisories and AntiVirus updates as they become available.  We notify our clients when a new strain of ransomware has been identified and advise necessary and precautionary steps for our clients to take. When the Petya strain of Ransomware in 2017 wreaked havoc for many companies across the US, MetroTech issued this statement to their clients.

So you try to log into the internet and the message “Can Not Connect” appears on the screen.  Don’t panic. Before you call our office, lets try to troubleshoot this for you:

  1. Look at all routers or your computer systems to see if you have any warning lights flashing , red or yellow.
  2. We need you to shut down your computer system and all attached routers.
  3. Restart your internet provider’s router.  On this routers you should have an indicator light to confirm  the connection of the router to the internet. Please confirm that the internet is coming through your providers router.
  4. Restart your network router.
  5. Restart your computer.
  6. If after restarting your routers and computer system the “Can Not Connect” message still appears please call our office for advice.  Please be sure to advise the MetroTech technician of any warnings or  unusual glowing lights on your system.

The biggest difference between Managed Services and Standard IT services contract is Reactive vs Proactive. In Standard IT services contract, when your systems are down, you call and the IT person comes out and fixes it. That means your company is out of commission until the tech gets there, diagnoses the problem and fixes it. It also puts you in the precarious position of hoping your backup was successful, hoping that data hasn’t been corrupted by Viruses and Spyware and a litany of other “What If’s”. Another big issue is there really is no incentive to keep your systems running efficiently and securely. In a Standard IT service contract, the IT person only gets paid when your system goes down. In a Managed Services contract, the IT Partner is incentivized to keep your systems running because they get paid a flat rate. It actually costs them more money to send a tech out, so as opposed to a standard IT person, the Managed Services Partner will do proactive maintenance and monitoring so they can predict problems ahead of them affecting your business. Managed Services is usually on a per computer basis, however, MetroTech has a plan that covers your office needs.

The biggest benefit between Managed Services and Standard IT services contract is Reactive vs Proactive. In Standard IT services contract, when your systems are down, you call and the IT person comes out and fixes it. That means your company is out of commission until the tech gets there, diagnoses the problem and fixes it. It also puts you in the precarious position of hoping your backup was successful, hoping that data hasn’t been corrupted by Viruses and Spyware and a litany of other “What If’s”. Another big issue is there really is no incentive to keep your systems running efficiently and securely. In a Standard IT service contract, the IT person only gets paid when your system goes down. In a Managed Services contract, the IT Partner is incentivized to keep your systems running because they get paid a flat rate. It actually costs them more money to send a tech out, so as opposed to a standard IT person, the Managed Services Partner will do proactive maintenance and monitoring so they can predict problems ahead of them affecting your business. Managed Services is usually on a per computer basis, however, MetroTech has a plan that covers your office needs.

Signs you might NOT be a good candidate for Managed IT Services:

You are still using an Abbacus instead of a calculator (we can still help you, but you’ve got to recognize your problem and WANT to change).

You do not measure the performance of your business and its employees and don’t care how much money you are losing.

Your IT plan is to “keep the computers till the wheels fall off”, regardless of the risk of losing your mission critical information.

You enjoy work arounds for your work arounds, because you seek to make your life more difficult.

You don’t care how employees use business resources during work hours, regardless of the risk to you (lawsuits, viruses, downtime).

Your PC doubles as an ashtray (seen it and worse).

You’ve said “Well Jim’s son is pretty good with computers, he hopes to go into IT after High School, so I just call him” (Would you be ok using him to help you with dental issues if he hoped to do that after High School?)

If you relate to any of these statements, chances are you are a good candidate for Managed IT Services from MetroTech:

You just want the darn thing to work!

You didn’t go into your profession with the idea to become an IT guy later in your career.

You understand what it costs you company to NOT focus on your businesses priorities.

You’re sick and tired of dealing with Rude, Arrogant and know it all Techs.

You realize that it costs WAY more for your business to be down, than the cost of a few hours of tech support.

You’re done with finding, hiring and managing IT staff.

You realize that your business depends on IT technology and can’t be avoided (kinda like death and taxes).

You realize that Managed Service incentivizes your IT provider to fix issues right the first time, rather than profit off of band aid fixes.

You put up with your current IT support issues because your don’t want the trouble of changing to another support vendor.

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

MetroTech offers three levels of Managed IT Programs, Essential, Professional and Worry Free Support. Each program carries a different level of services to fit your business structure and needs.  If during our discussion with your company,  our consultant feel our standard programs do not cover your corporate essentials, MetroTech will present a custom package designed to encompass all of your companies requirements.

With MetroTech’s Managed IT Services Contract, you’ll find a few things that make us different.

-No Hidden Fees. You won’t get blind sided half way into our contract with balloon payments, hidden fees and charges, etc.

-You will find our team easy to work with and our plans flexible.  As your business grows our plan can grow  with you, in the unfortunate event that your business shrinks, so can your plan.

-Our benefit far outweighs our cost.  We help keep your business running efficiently and smoothly, so that expensive downtime can be avoided as much as possible.

-For a contract to work both sides need to be happy.  At MetroTech, we pride ourselves in keeping our customers happy. We are open to discussing and working on any adjustment that needs to be made.

MetroTech offers multiple Managed IT Service Programs to choose from. To learn more about about MetroTech’s Managed IT Services contract and programs.

The biggest difference between Managed Services and Standard IT services contract is Reactive vs Proactive. In Standard IT services contract, when your systems are down, you call and the IT person comes out and fixes it. That means your company is out of commission until the tech gets there, diagnoses the problem and fixes it. It also puts you in the precarious position of hoping your backup was successful, hoping that data hasn’t been corrupted by Viruses and Spyware and a litany of other “What If’s”. Another big issue is there really is no incentive to keep your systems running efficiently and securely. In a Standard IT service contract, the IT person only gets paid when your system goes down. In a Managed Services contract, the IT Partner is incentivized to keep your systems running because they get paid a flat rate. It actually costs them more money to send a tech out, so as opposed to a standard IT person, the Managed Services Partner will do proactive maintenance and monitoring so they can predict problems ahead of them affecting your business. Managed Services is usually on a per computer basis, however, MetroTech has a plan that covers your office needs.

Managed IT Services is the outsourcing of day-to-day IT management and support responsibilities as a strategic method for improving your companies operating costs, while adding a proactive approach to keeping your business computer systems running safely, smoothly and securely.

In short, a Managed IT Sevices company takes responsibility for your IT services for a fixed fee.

To learn more about Managed IT Services