A Phone System and Internet That Just Work
Your phone system and internet connection matter as much as any laptop or server. We manage both through MetroConnect. Same group, same technicians – so calls connect clearly and your connection stays up when it matters most.
Signs Your Phone System Is Holding You Back
Most businesses don’t think about their phone system or internet setup until it lets them down at the worst possible moment.
Calls Keep Dropping
Clients notice before you do: calls that cut out mid-sentence or never connect clearly in the first place.
One Outage Takes Everything Down
If your internet goes down, so does your phone system and everything else that depends on it.
A System That Can’t Keep Up With Your Team
Your team’s grown, gone remote, or spread across locations, and the phone system you have wasn’t built for any of it.
Nobody’s Watching the Network
Small connectivity issues go unnoticed until they turn into a full outage because nobody’s monitoring for them.
How We Keep You Connected
A phone or internet outage costs you the moment it happens. Here’s how we keep that from happening in the first place.
We Watch Over the Network
We monitor your connection continuously, catching issues before they turn into an outage.
The Second a Line Goes Dead
Our goal is to respond in under 20 minutes, because a dead phone line costs you the second it happens.
One Team for Phones and Internet
You get one point of contact for your VoIP system and your network, instead of juggling separate vendors for each.
Honest Advice, No Scare Tactics
We’ll tell you what you need and what you don’t without pushing add-ons that won’t make a difference.
We Test Before Anything Goes Live
Changes that could affect your calls or connection get tested and explained in plain terms before they go live, so a migration never means a dropped call with a client.
The Score We Publish Live
Our customer satisfaction score sits live on our site, aiming for 98% or better, so you can see for yourself how we perform before you ever pick up the phone.
“Knowledgeable, efficient, hard-working, and good communicators.”
“We have been using MetroTech for several years now for IT and networking support for my multi-location business throughout the Tampa metroplex. Eric and his team have proven time-and-time again to be knowledgeable, efficient, hard-working, and good communicators.
Our go-to service representative is Eric, who goes above and beyond to make sure that whatever problem we are having gets fixed. He is a pleasure to work with and never fails to find an effective solution to even our most complicated problems.”
Patrick Murnan
What Keeps Your Business Connected
Here’s what’s covered once we’re managing your phone system and connectivity.
Frequently Asked Questions
Backup and disaster recovery raise a few questions almost every time, especially from businesses who’ve never had to use a recovery plan. Here are the ones we hear most.
Do we need new phones and equipment to switch?
Not always. In many cases, we can work with what you already have, and we’ll tell you plainly if something needs replacing.
What happens if our internet goes down?
We’re already monitoring for it, and we’ll be working the problem with your provider before you’ve even picked up the phone to call us.
Can our team work from home or across multiple locations?
Yes. Your phone system works the same wherever your team is, whether that’s one office or five locations.
How fast can you fix a phone or connectivity issue?
Our goal is under 20 minutes, and most issues get resolved even faster than that.
See What Quality IT Feels Like
Book a no-pressure call and find out what’s really going on in your business, often with real numbers right there on the call. No jargon, no scare tactics, just a straight conversation with the people who’d actually be looking after you.
- Real numbers on what downtime is costing you.
- A conversation with the people who’d look after you.
- No pressure, no hard sell.