Privacy Policy

Last Updated: November 11, 2025

1. Introduction

MetroTech IT & MetroTech LLC (“we,” “us,” or “our”) operates the website https://mettec.net/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

Name, email address, phone number, and business name when you contact us
Company information when requesting IT services
Billing and payment information for services rendered
Technical information about your IT infrastructure when providing services

Automatically Collected Information

IP address and browser type
Operating system and device information
Pages visited and time spent on our Site
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our IT services
Process your inquiries and respond to your requests
Send you service updates, security alerts, and support messages
Improve our website and services
Understand how users interact with our Site
Comply with legal obligations
Detect, prevent, and address technical issues or fraud
Send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

Consent: When you provide explicit consent for specific purposes
Contract Performance: To fulfill our service agreements with you
Legitimate Interests: To improve our services and ensure security
Legal Obligations: To comply with applicable laws and regulations

5. Sharing Your Information

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
Business Transfers: In connection with any merger, sale, or acquisition
Legal Requirements: When required by law or to protect our rights
Professional Advisors: Lawyers, accountants, and consultants as needed

We do not sell your personal information to third parties.

6. Third-Party Services

Our Site may contain links to third-party websites and services, including:

Social media platforms
Analytics providers (Google Analytics)
Embedded content from other websites

These third parties have their own privacy policies. We are not responsible for their practices.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Understand how you use our Site
Improve Site functionality
Provide targeted advertising

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

For more information, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

For EU Residents (GDPR Rights):

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File a complaint with your supervisory authority

For California Residents (CCPA/CPRA Rights):

Right to Know: What personal information we collect and how we use it
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale or sharing of your personal information
Right to Non-Discrimination: Not be discriminated against for exercising your rights
Right to Correct: Request correction of inaccurate personal information
Right to Limit: Limit use of sensitive personal information

For Other US Residents:

Rights vary by state. Contact us to learn more about your specific rights.

To exercise any of these rights, please contact us at the information provided below.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. International Data Transfers

If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our Site, you consent to the transfer of your information to the United States.

For EU residents, we ensure adequate safeguards are in place for international transfers in accordance with GDPR requirements.

12. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Do Not Track Signals

Some browsers have a “Do Not Track” feature. Currently, we do not respond to Do Not Track signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

We encourage you to review this Privacy Policy periodically for any changes.

15. SMS Privacy Policy

If you have opted-in to receive SMS messages from MetroTech IT, and you would no longer like to receive messages, please respond with STOP to end messaging. For help, or more information regarding our services, please respond with HELP. For further support or assistance, please email support@mettec.net, or call 727-230-0332 to contact MetroTech IT.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

MetroTech IT & MetroTech LLC
Clearwater, FL

Email: contact@mettec.net
Phone: (727) 230-0332
Website: https://mettec.net/contact/

For EU residents, you may also contact your local data protection authority.